Price : $47.95
CONFRONTING CONFLICT
A First-Aid Kit for Handling Conflict
Author : Friedrich Glasl
ISBN : 9781869890711
Publisher : Hawthorn Press
Pages : 192
Format : Paperback
Description : Conflict costs! When tensions and differences are ignored they grow into conflicts, injuring relationships, groups and organisations. So how can we tackle conflict successfully? Here are tools to help you assess the symptoms and causes of conflict; to understand how personal chemistry, organisational structures or environment affect conflicts; to understand conflict escalation; and how to lessen conflict through changing behaviour, attitudes and perceptions. The author has worked with conflict resolution in companies, schools and communities for over thirty years and is a recognised authority.
